Whether attending an annual sporting event or subscribing to an ongoing membership every individual will have a level of expectation of the facilities, services and consistency of standards and hospitality that they have paid for.
Having worked for and with a range of different organisations in this industry Expressions has designed and delivered interventions including upskilling leisure professionals to providing world-class customer delight.
The programmes Expressions has designed and delivered all centre around the notion of removing the obstacles that get in the way of your customers paying your wages coupled with never allowing a member to question the amount they pay in subs.
Train the Trainer
Continuity and consistency are key when delivering value-for-money services.
Having super-stars is not always a good thing if there are other members of the team who don’t shine as brightly.
Expressions have created bespoke Train the Trainer programmes for a number of leisure brands to enable consistency and create a culture of high-quality delivery.
