Privacy Policy

This policy was last updated on 18th May 2018
Expressions Partnership Ltd is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way.

This policy outlines how we aim to achieve this and includes the information collected when:

  • you visit our website
  • you make enquiries on our website.
  • someone is interested in working with us
  • you send us an email

  1. Definition of Personal Data

    Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site. By providing your personal data, you agree that we can use your personal data in accordance with this policy. Please ensure you understand this policy in its entirety and take your time to read it.

  2. Who are we?

    Expressions Partnership Ltd is a training provider based in Woking, Surrey public scheduled training courses and implementing bespoke in house training courses and development strategies in the UK and abroad..

    Our GDPR data controller is: Paula Benham.

  3. How do we collect information from you?

    We collect information from you:

    • when you visit our website
    • when you visit our venue in person
    • when you make an enquiry
    • when you sign up to receive marketing emails
    • when you email us
    • What type of information is collected from you?

    You may be asked to submit certain personal information about yourself when you make a booking or enquiry on the website. We will collect this information so we can fulfil your booking request so that you may attend an open training course or be a delegate on an in-house training programme and receive training collateral by logging into our website and in receipt of emails.

  4. When you make a booking:

    Expressions Partnership Ltd collects information such as:

    • title
    • name
    • job title
    • company name (if relevant)
    • telephone number
    • e-mail address (used for booking confirmation and mid /post-event feedback emails)
    • home or work address
    • billing information taken for deposits
    • marketing preferences (whether you opt-in or opt-out)

  5. When you attend a training module/ programme Expressions Partnership Ltd:

    • marketing responses (where applicable)
    • survey responses
    • dietary preferences
    • current and past booking details

  6. When you access our sites:

    There is “Device Information” about your computer hardware and software that is automatically collected by Expressions Partnership Ltd.

    This information can include:

    • device type (e.g. mobile, computer, laptop, tablet)
    • cookies
    • operating system
    • IP address
    • browser type
    • browser information (e.g., type, language, and history)
    • domain names
    • access times
    • settings
    • referring website addresses
    • other data about your device to provide the services as otherwise described in this policy.

  7. Location information:

    If you use our website, we may receive your generic location (such as city or neighbourhood).

  8. Careers

    If you apply for a job at Expressions Partnership Ltd we may retain certain information you provide for our records for future reference, as well as using it to assess your application.

    This may include:

    • personal details
    • employment details
    • education
    • salary history
    • other relevant details

  9. Email Options

    We may wish to send you details via email of our other products and services, which may be of interest to you. However when you subscribe directly to our email service you will be asked whether or not you wish to receive such emails.

    Please get in contact with us at if you would no longer like us to hold your records.

  10. How is your information used?

    Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

    We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping
    • Send you service emails (booking confirmation and post-event feedback)
    • Improve our products and services
    • Send marketing communications if you have opted in to receive them
    • We may use the information to customise the website according to your interests

  11. Who has access to your information?

    We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

    We will only share your information with companies if necessary to deliver services on our behalf. (For example, to third party service providers such as IT technicians ) and other third parties to provide our sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

    Third parties whose content appears on our site may use third-party Cookies, as detailed below.

    Please refer to ‘Use of Cookies’ for more information on controlling Cookies.

    Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

    You may choose to restrict the collection or use of your personal information at any point.

    Please refer to the Your Choices section of this Privacy Policy for details.

  12. How and where do we store data?

    We will retain your personal data on file in safe and secure environments for as long as we need it and/or for as long as we have your permission to keep it.

  13. Profiling

    We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

  14. Your choices and how to opt out

    We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to.

    Furthermore, you can change your marketing preferences or opt out completely at any time by contacting us by email at

    You have a right to request a copy of the personal information that Expressions Partnership Ltd holds about you and have any inaccuracies corrected. Any such requests should be made to this email address:

    You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

    However, for your convenience data will be retained about your previous event bookings on an ongoing basis so that we can refer back to the details if required to assist with a new event you are planning to attend at a venue.

  15. Security

    Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

  16. Use of Cookies and Pixels

    Like many other websites, we use cookies and server logs to collect information about how are site is used and to help us to personalise your online experience.

    A cookie is a very small text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit.

    Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

    Pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.

    Please see our separate Cookies Policy

  17. Contact Us

    If you have any questions relating to our Privacy Policy please email us at

    Our contact details are as follows

    Expressions Partnership Ltd
    2 Holly Close,
    Woking, Surrey
    GU21 7QZ, UK


    Tel: +44 (0) 1483 256959

    VAT registration number: 841050958