Whilst there are similarities in all teams and organisations there are a great deal of specific elements that are unique to that environment. This can include policies, systems, compliance, rules and regulations, employee legacy issues, restrictions and opportunities.

This is why Expressions works with each and every client to ensure we align what we do to the defined desired outcomes. Then we focus on the best way to deliver this to maximise on traction back in the workplace and gain the best return on investment of time, effort and money.

Previous and current examples include:

Customer First programme: for a 5-star property management organisation creating their standards of excellence and then training their team on how to deliver this each and every day.

The Return on Investment -tangible-measurable.

• Fewer challenges on service charges
• Demonstrable reduction in resident complaints
• Increase in positive feedback noted on their Wall of Fame
• Higher staff retention
• Less operational costs to the business

World-Leading Scientific Institute

Working with the institute enabled a 4-year transformation project to be more efficient whilst delivering its core purpose. This project required a deeper understanding of the current and legacy culture and a clear view of the desired culture for the next chapter in the organisation.

Expressions worked with various individuals and departments within the organisation to navigate the joined-up approach required to transform. Different departments had different needs as well as different characters with different skills and challenges.

Expressions acted as the conduit to enable greater collaboration and a new culture where there is a greater appreciation of everyone’s role and responsibilities.