Whilst there are similarities in all teams and organisations there are a great deal of specific elements that are unique to that environment. This can include policies, systems, compliance, rules and regulations, employee legacy issues, restrictions and opportunities.
This is why Expressions works with each and every client to ensure we align what we do to the defined desired outcomes. Then we focus on the best way to deliver this to maximise on traction back in the workplace and gain the best return on investment of time, effort and money.
Previous and current examples include:
Customer First programme: for a 5-star property management organisation creating their standards of excellence and then training their team on how to deliver this each and every day.
The Return on Investment -tangible-measurable.
- Fewer challenges on service charges
- Demonstrable reduction in resident complaints
- Increase in positive feedback noted on their Wall of Fame
- Higher staff retention
- Less operational costs to the business